Last Updated: 2026-08-25
At Fabdale, we want customers to receive products that match what they ordered and the information shown on Fabdale.com.
This Policy explains when a product may be returned or exchanged, how to request a return, when a refund is provided, and the conditions applicable to returned products.
This Policy forms part of Fabdale's Terms & Conditions.
Nothing in this Policy limits any return, refund, replacement, warranty or other consumer right that cannot legally be restricted under the laws of Nepal.
Subject to applicable legal exceptions and the conditions below, Fabdale allows qualifying products to be returned within 7 days from delivery.
The customer may request, as applicable:
For a qualifying statutory return, Fabdale will not improperly reduce the value of the returned product or impose a prohibited restocking or processing fee.
Please contact Fabdale promptly if:
Where a product does not correspond with the information on which the order was placed, Fabdale will provide the return, replacement, refund or other remedy required under applicable Nepal law.
An ordinary product-level “non-returnable” designation will not override a statutory remedy for a wrong, defective or materially misdescribed product.
For an ordinary return, the product should be returned in substantially the same condition in which it was received.
Where relevant, the product should be:
A return may be refused where the product has been used, altered or damaged by the customer and such refusal is permitted by Nepal law.
These conditions will not be used to deny a separate valid claim for a defect, wrong product or material misdescription that existed when the product was supplied.
An ordinary return or exchange may be restricted where permitted by applicable law, including where:
A legal exception to an ordinary return does not remove remedies that may separately apply to a defective, wrong or materially misdescribed product.
For clothing and fashion products, customers should check the available size chart, product details and measurements before ordering.
For an ordinary return, clothing should normally remain:
Products showing material wear, washing, tailoring, customer-caused damage, perfume, cosmetics or other signs of use may be ineligible for an ordinary return where legally permitted.
Where available, Fabdale's Open. Check & Accept service allows customers to inspect eligible products at delivery according to our Delivery Policy.
Customers are encouraged to report an obvious wrong product, visible damage or other clear problem during that inspection where reasonably possible.
However, accepting the parcel does not waive applicable return or refund rights.
A hidden defect or another problem that could not reasonably be identified during doorstep inspection may still be reported afterward under this Policy.
A return request should be submitted through the return facility available on Fabdale.com or through Fabdale Customer Support.
Where available:
My Account → My Orders → Select Order → Request Return
Please provide:
Fabdale may request additional information reasonably necessary to verify the claim.
Customers should not send a product independently to Fabdale or another address unless instructed to do so.
Customers should provide the applicable:
For orders placed directly through Fabdale.com, Fabdale may also verify the purchase from its electronic transaction records.
This requirement helps ensure that the returned product was actually purchased from Fabdale.
Fabdale will provide the applicable return instructions after a return request is accepted.
Where the return results from:
Fabdale will arrange or bear the applicable return logistics cost where required under Nepal law.
For other returns, the applicable return arrangement will be communicated in accordance with this Policy and applicable law.
Customers should use Fabdale's authorized return method. Costs incurred through an independently arranged return method may not be reimbursed unless required by law or previously agreed by Fabdale.
Fabdale may reasonably inspect a returned product to verify:
Inspection will not be used unfairly to deny a valid consumer claim.
Where a return is refused after inspection, Fabdale will provide the customer with the reason for the decision.
Fabdale may investigate suspected product substitution, intentional damage or fraudulent return activity.
Where an eligible customer chooses an exchange, the replacement remains subject to product and size availability.
Where applicable, Fabdale may provide another eligible product of equivalent value.
If the requested replacement is unavailable, the customer may choose an alternative remedy available under this Policy and applicable Nepal law.
Fabdale will not force a customer to accept a replacement where the customer is legally entitled to a refund.
Where a refund is due, Fabdale will refund the amount required under applicable Nepal law.
For a product that is returned because it materially did not correspond with the information supplied at the time of purchase, the refund will include the amount paid for the product including applicable tax, as required by Nepal's Electronic Commerce Act.
Applicable delivery or return charges will also be refunded where required by law or where the relevant issue is attributable to Fabdale.
Fabdale will not require a customer to accept store credit instead of a legally required monetary refund unless the customer voluntarily chooses store credit.
Where a refund becomes due, Fabdale will process it within the period required by applicable Nepal law and e-commerce rules.
Fabdale's operational target is to process an approved refund within 7 days where the applicable legal requirement calls for that period.
For prepaid orders, refunds will normally be returned through the original payment method where reasonably possible.
For Cash on Delivery orders, Fabdale may request verified:
necessary to issue the refund.
After Fabdale processes a refund, the time taken for the amount to appear in the customer's account may additionally depend on the customer's bank or payment provider.
If an electronic payment fails but an amount has nevertheless been debited, or if a customer is accidentally charged more than once for the same transaction, please contact Fabdale with the relevant payment reference.
Fabdale will verify the transaction with the applicable payment provider and process any amount confirmed as refundable within the legally applicable period.
This section concerns payment corrections and does not require the customer to return a product that was never successfully purchased.
If you disagree with a return or refund decision, or an approved refund has not been processed within the applicable period, please contact Fabdale Customer Support.
Email: fabdalelifestylepvtltd@gmail.com
Phone: 9708038629
Return Period: Qualifying products may be returned within 7 days from delivery, subject to applicable conditions and statutory exceptions.
Wrong / Defective Product: Contact Fabdale for an applicable return, replacement or refund.
Product Condition: Ordinary returns should be unused, unworn, unwashed and undamaged.
Open. Check & Accept: Acceptance at delivery does not remove applicable return or defect rights.
Exchange: Subject to eligibility and stock availability.
Refund: Returned to the applicable payment method or an approved refund method.
Non-Returnable Label: Cannot override a statutory remedy for a wrong, defective or materially misdescribed product.
